Description
BCOLA-138 BUSINESS COMMUNICATION
Solved Assignment 2020-2021
PROGRAMME CODE : B.COM
COURSE CODE : BCOLA -138
SEMESTER : FOURTH
COURSE TITLE : BUSINESS COMMUNICATION
ASSIGNMENT CODE : BCOLA -138/TMA/2021-22
COVERAGE : ALL BLOCKS
| Title Name | BCOLA-138 Solved Assignment 2020-2021 |
| University | IGNOU |
| Service Type | Solved Assignment (Soft copy/PDF) |
| Course | BCOMG |
| Language | English |
| Semester | 2020-2021 Course: B.Com(G) CBCS |
| Session | 2020-21 |
| Short Name | BCOLA-138 (English) |
| Assignment Code | BCOLA -138/TMA/2021-22 |
| Product | Assignment of BCOMG 2020-2021 (IGNOU) |
| Submission Date | 1. Those students who are appearing in June 2021 Term End Examination they have to submit latest by in 15th March 2021. 2. Those students who are appearing in December 2021 exams. They should download the new assignment and submit the same latest by 15th October 2021. |
Section – A
Q.1 Explain basic elements and characteristics of business communication. (10)
Q.2 Differentiate between verbal and non-verbal communications. What are the advantages
and disadvantages of verbal communications?
(10)
Q.3 Highlight the importance of public relations in an organization. Describe different types
of publicity materials.
(10)
Q.4 Describe basic essentials of a business letter. (10)
Q.5 What is meant by a conference call? Describe different preparations to be made before
arranging a conference call.
(10)
Section – B
Q.6 Explain intrapersonal barriers to communication. (6)
Q.7 What are the essential factors that one should follow to be effective in oral
communication?
(6)
Q.8 Explain the importance of internal and external business communications. (6)
Q.9 Describe briefly modern technologies of business communication. (6)
Q.10 Write a letter to Messer’s Modern Publishers, Meerut requesting for sending the
catalogue of B. Com. books.
(6)
Section – C
Q.11 Distinguish between the following:
a) Verbal and non-verbal communications
b) Oral and written communications
c) Horizontal and diagonal communications
d) Report and Precis
(10)
Q.12 Write short notes on the following:
a) Methods for satisfaction and retention of customers
b) Selection of communication channel
c) Minutes of a meeting
d) Postal services
BCOLA-138, BCOLA 138, BCOLA138
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